At Hotel Museo Spa Casa Santo Domingo we ensure the development of sustainable tourism in economic, socio-cultural and environmental issues in all our operations.
Sustainability
Sustainability Policies
At Hotel Museum SPA Casa Santo Domingo, we prioritize the development of sustainable tourism, encompassing economic, socio-cultural, and environmental considerations across all our operations.
- We have implemented a comprehensive sustainability management system (SMS) that encompasses aspects of security, health and safety, human talent, management, supply, and quality. Our programs and mechanisms inform our staff of their responsibilities, encouraging their active participation in the company's management and operations. We strictly adhere to national and international legislation and regulations applicable to the hotel industry.
- We have documented a Quality Management System that guarantees our products and services, providing complete, clear, and reliable conditions. We carefully analyze selection criteria, registration procedures, procurement controls, and the contracting of goods and services.
- We have a training plan in place and take concrete actions to evaluate our employees on business, environmental, and socio-cultural aspects of the industry. Additionally, we ensure that our construction design respects the landscape and adheres to appropriate scale, utilizing construction techniques and materials based on local sustainability principles.
- We take measures to ensure the safety of our customers, both internal and external, during tourist and recreational activities.
- We monitor and analyze preventive and corrective actions in our management processes, continuously striving for improvement and exceeding customer expectations, both internal and external.
We actively promote, support, plan, implement, and contribute to local development activities in cultural, educational, environmental, sports, artistic, and charitable areas. Our commitment extends to the conservation of the cultural heritage of La Antigua Guatemala, respecting the intellectual property of the local and neighboring communities. We also implement specific actions to foster a healthy work-life balance for our staff.
To comply with municipal regulations, we undertake sound mitigation measures for sound equipment, air conditioning, electric plants, and rooms.
We implement specific actions to minimize our significant impact on the environment. These measures include adopting efficient practices for water, energy, and fuel management, as well as the proper handling of solid and liquid waste to minimize the emission of harmful gases and odors. We also prioritize the conservation of exotic and endangered species' habitats and promote the preservation of natural areas and biodiversity in the region.
We strictly prohibit actions that support or encourage the commercial and sexual exploitation of children, girls, and teenagers.
Responsibility
We are committed to practicing responsible actions and promoting positive practices, including but not limited to:
Programs
- Purchasing and Contracting
- Electrical Energy and Fuel Savings
- Integral Security
- Support to Local Development
- Human Talent Management
- Solid and Liquid Waste Management
- Quality Management
- IT Security
- Tradition and Culture Conservation
- Cultural and Historic Patrimony
- Food Safety
- Integral Maintenance
- Biodiversity and Natural Species
- Internal, External, and Supplier Information
- Water Saving Program
- Innocuousness in Services Provided
- Safety for Handling Accidents and Fortuitous Acts
- Customer Information Security
- Pollution Prevention
Good Practices
- Participation in civic activities that enhance the quality of life for our hotel staff and the community.
- Initiatives for water and energy savings.
- Measurement of carbon footprint.
- Installation of solar panels and pre-heating water using solar energy.
- Utilization of LED lights.
- Effective management of solid and liquid waste.
- Collaboration with the Hotel Solidarity Association, benefiting 280 members, for the production, promotion, and sale of reusable items.
- Use of certified firewood as authorized by the National Institute for the Conservation of Forests (INAB).
- Ornamentation of the city through the "Pride Route" project, dedicated to maintaining cleanliness, sidewalks, and flower boxes along the 27 km stretch from Mixco to La Antigua Guatemala.
- Provision of psychological support for hotel staff and members of the community.
- Support provided to "Escuela Luis Mena" through various activities, including payment of teacher salaries, access to advanced technology, and coordination of monthly masses for over 400 children.
- Support for the Scouts program, which promotes respect for nature, tolerance, equality, companionship, physical activities, and the ability to overcome adversity and discomfort.
- Monthly contributions to supplement the costs of snacks for pre-primary children at "Escuela de Santa Inés del Monte Pulciano".
- Providing spaces for local vendors to promote and sell their products.
- Support for local artists through the "Mosaico Cultural" program.
- Preservation of cultural and historic heritage with a team of professionals dedicated to its conservation.
- Employment priority for Guatemalans.
- Ensuring safety in all our services.
- Encouraging consumption of local products.
- Providing facilities for people with special needs.
- Regular reviews to ensure collaboration with suppliers and products that prioritize environmental care.
- Continuous improvement in occupational health and safety processes.
Certifications
