Skip to main content
Book Now

FAQ

The sole official language is Spanish.

Quetzal guatemalteco, ("Q", GTQ)

 

 

With a maximum occupancy for 1 or 2 adults or 2 adults and 2 children (13 years of age or younger.)  If the number of guests traveling      exceeds the maximum occupancy, please book more than one room.

Yes.  Portable beds are confirmed based on availibility.  You can confirm applicable rate with the Hotel when you make your reservation and/or in the counter if you did't do so.

Room check in time is at 3 pm.

Room check out time is at 12 pm.

A valid ID to the guest name of your reservation is required to check in.

Your preference need to be requested at the time of booking (ea. rooms with 1 or 2 beds, for non-smokers, wheel-chair accesible, with a terrace or balcony, panoramic view and others) since these are confirmed based on availibility.

No.  Debit cards are not accepted since they cause inconvenience with pre-bloqueo de saldos.

A daily shuttle bus operates between the Hotel and the airport at fixed times (extra fee applies.)

For more information please contact the Hotel Concierge 24 hrs. in advance (concierge@casasantodomingo.com.gt)